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PLEASE READ ALL TERMS AND CONDITIONS BEFORE MAKING ANY
BOOKING.
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LEGAL CONTRACT
When you make a booking with Latitudes World Discovery
Tours, legal obligations arise and your rights to refund of monies
charged to your credit card or paid in any other way agreed by Latitudes,
are limited by our terms and policies and / or by the conditions
of the particular supplier. You must not proceed with any booking
unless you understand and agree to all our terms and policies. Please
contact us if you have any questions, before making any booking for
any service.
Words defined in this 'Legal Notices and Disclaimers'
have the same meaning in these terms.
AGENCY
Tour products, programmes and services are sold by Latitudes
World Discovery Tours, as an agent for airline, wholesale companies,
ground operators and other suppliers providing services, including
accommodation and transportation services. Latitudes World Discovery
Tours is not a provider of services and has no responsibility for
services provided or not provided by any party. We give and make
no warranty or representation regarding the standard of any service
or product to be supplied and no person has authority to make any
such representation or warranty on behalf of Latitudes World Discovery
Tours. All tickets, coupons, exchange orders, vouchers and receipts
are issued subject to the appropriate tariffs and terms and conditions
of sale of suppliers and these terms. They are issued by us as agent
only. We have no responsibility, and extend no guarantees for discontinued
promotions, airfares or specific holiday products.
LIABILITY
Latitudes World Discovery Tours has no liability for any
act, omission or default, whether negligent or otherwise, of airlines,
car rental operators, ferry companies, hoteliers, tour operators
or any other supplier. We have no liability for any loss or damage
occasioned by the negligence, act or omission of any supplier or
other third party. We reserve the right to cancel or modify itineraries
or bookings where circumstances require.
In circumstances where liability of Latitudes World Discovery
Tours cannot be excluded, such liability is limited to the value
of the purchased travel arrangements. Latitudes World Discovery Tours
reserves the right to decline any booking for any individual on any
tour or other service.
PHOTOGRAPH and DATA IMAGES
Photographs, illustrations, data images and other promotional
material are for promotional purposes only. They do not represent
any benefit that will be included in any arrangements made by you.
AVAILABILITY OF TOUR SPACE
All services sold through Latitudes World Discovery Tours
are subject to availability and can be withdrawn without notice.
Access to our web site and / or any site normally linked to our site
is not guaranteed and is subject to availability of communications
links and access rights.
CUSTOMER PROFILE
At the time of making a booking with Latitudes World Discovery
Tours, you will be asked to complete a customer profile. Please be
aware that that the completed profile applies to the password holder
but will also extend to any other persons on the same booking. If
other individuals travelling on your booking require different particulars,
you will need to contact us. Please note that the Customer Profile
does not guarantee that the matters selected in your profile will
be available to you. We will endeavour to accommodate your requests
but cannot guarantee availability. If you have any queries or if
any matter specified is important to you, please contact us.
Please also be aware that your profile current at the
time of a booking will be used for booking details. This means that
you must check that your profile is up to date before making a booking.
If amendments are needed at any time, you must make the amendments
before making a booking.
PASSENGER NAME
It is essential that you enter details of each traveller
correctly and according to passport or other identification. Some
suppliers will deny carriage if the traveller's name varies and your
booking may cancel automatically if the traveller's name is amended.
Latitudes World Discovery Tours accepts no responsibility for any
loss or damage arising from incorrect entry or advising of traveller's
name, thereby creating an inability to travel as a result of carrier's
policies.
UNLICENSED ENTITY DISCLAIMER
If you request Latitudes World Discovery Tours to arrange
for the provision of products or services by a person or company
which is not licensed in accordance with any applicable law, Latitudes
World Discovery Tours accepts no liability (whether in contract,
for negligence or otherwise) for any loss or damage suffered by you
or any third party as a result.
SPECIAL CONDITIONS FOR PRODUCTS
These terms apply generally to all the products and packages
sold by Latitudes World Discovery Tours. Some products also have
special conditions applying to them. Airlines, hotels, wholesalers
and other suppliers have various other terms and conditions relating
to the purchase of these goods and services. Some of those terms
will be displayed in the Rules applicable to a particular product,
but not all. For example, suppliers often limit or exclude liability
in respect of death, personal injury, delay and loss or damage to
baggage, however we do not have those conditions to display. It is
your responsibility to check those terms and conditions before making
a booking through Latitudes World Discovery Tours.
AIR FARE SPECIAL CONDITIONS
There are numerous rules and regulations affecting most
advance purchase and other discounted air fares, which involve substantial
cancellation or amendment fees, and in some instances there are no
refunds whatsoever on cancelled holidays and or air tickets should
you need to amend or cancel your travel plans. If you have any queries
regarding these fees please do not hesitate to contact us. You must
read the Rules and check the conditions applicable to every airfare
and ensure that you accept those Rules and conditions before you
make a booking. If the Rules and Conditions are not displayed you
should contact us. Once you confirm a booking and make payment you
are bound by the Rules and Conditions applicable to the relevant
supplier.
ALTERATIONS TO TOUR ITINERARIES BY SUPPLIERS
In the event of material alterations by a supplier to
a proposed tour booked by you, you may be given the option of cancelling
the tour without penalty but this is not guaranteed. The right to
cancel is subject to the conditions of the supplier. Your acceptance
of any tickets, coupons, exchange orders, vouchers and receipts will
be deemed acceptance of the above conditions and of any alterations
made to your tour.
FLIGHT TIMINGS, FLIGHT NUMBERS and DEPARTURE POINTS
The timings shown on your ticket are subject to reconfirmation
on both OUTBOUND and INBOUND journeys. Please contact the applicable
Airline at least 72 hours before departure. Latitudes World Discovery
Tours does not accept responsibility for amended flight timings or
numbers.
TRAVEL DOCUMENTS
It is very important that you read the following information
carefully and contact us if you require any assistance in any area.
PHOTO ID
All airlines require the production of Photo ID when checking
in with an e-ticket. Your ID must match with the name of the passenger
on the ticket.
PASSPORT
All individuals departing from Australia must be in possession
of a valid passport. If your passport is due to expire within six
months of your return arrival back in Australia then under normal
circumstances you should obtain a new passport. Should you be travelling
on anything other than an Australian Passport then it is your responsibility
to bring this to our attention as you may require a visa or permit
to re-enter Australia .
VISA REQUIREMENTS & VACCINATIONS
Certain countries require a Visa for entry prior to arrival.
Please ensure you are fully informed of the requirements before you
make a reservation as visas can take some time to obtain.
Vaccinations are strongly recommended for certain destinations.
Please contact your local doctor who will advise you of these requirements.
Please note that vaccinations may be recommended some period in advance
of travelling.
TRAVEL INSURANCE
We strongly recommend that all clients take out travel
comprehensive insurance when making a booking. We recommend that
insurance covers loss of deposit and other monies through cancellation,
loss or damage to personal baggage and loss of money, medical expenses,
additional expenses to cover hotel accommodation and repatriation
costs to Australia should any services need to be extended or curtailed
due to illness or other insurable risk. Please note that restrictions
on the time to effect insurance apply to some services such as airfares.
Please contact us to arrange travel insurance before making payment
for a service.
RATES and PRICE VARIATIONS
We reserve the right to vary published rates in the event
of changes in exchange rates or price rises made by wholesalers or
other suppliers. If the cost of any service increases due to exchange
rate fluctuations, price increases, tax changes or any other reason,
you must pay the increase when notified. We are not liable in any
way if any increase occurs. Rates quoted are per tour, per night
accommodation, per crossing ferries, per package; as appropriate
to the particular product.
CURRENCY
All rates and prices quoted are quoted in Australian dollars
and as such are valid only in Australia . We regret that we cannot
accept online bookings from customers located outside Australia at
this time.
PRICE INCLUSIONS and EXCLUSIONS
Items included in the prices or rates of the products
are specified in each section. Prices do not include, meals other
than as stated in itineraries, any air fares unless stated, Government
departure taxes, passport and visa charges, vaccination fees, airport
taxes, any items of a personal nature such as telephone calls, beverages,
laundry, excess baggage charges and gratuities, travel insurance
or other items not specified.
GOODS and SERVICES TAX
Prices quoted do not include goods and services tax or
similar tax ("GST"). On those tours where GST is payable
by you in respect of any supply made to you, and in addition to the
price payable, you must pay the amount of GST payable in the respect
of the supply. GST is payable at the same time and in the same manner
as the price or at such later time as Latitudes World Discovery Tours
may request. lf you have any questions regarding our Terms please
contact us. |
